A question arrives in whatever shape it is in
Most doubts are not clean. They sound like "I get the first two lines and then I am lost". That is a usable input. The tutor works from the point of confusion rather than asking you to state a well formed problem first.
- Type it out, paste the question, or describe the step you lost
- Follow up as many times as you need on the same doubt
- No queue, no ticket, no support window
