Coverage questions
Whether your class, board and subject are properly supported, and how deep the ladder goes for a specific chapter. Name the chapter and we can be exact.
Answered within two working daysTalk to us
A real question gets a real answer, including when the answer is no.
If NYGTLYF does not cover your board properly, or the ladder is shallow in the subject you care about, we would rather tell you that in an email than sell you a term and have you find out in week three.
Registered office
This is the registered office of the company that operates NYGTLYF. It is a correspondence address rather than a walk in support desk, so the form on this page is always the faster route.
Four things we get asked
Pick the right topic on the form and it lands in the right queue.
Plans and billing
Which plan fits, switching mid term, what happens to a ladder after cancelling, and Family plan setup for more than one student.
Answered within two working daysPrivacy and data requests
Export, correction, deletion, or unlinking a parent account. Mark it as a data request and it goes into the right queue immediately.
Acknowledged, then actioned within thirty daysSecurity reports
If you have found a vulnerability, tell us. We will acknowledge it and we will not pursue action against good faith research.
Acknowledged as a priorityGeneral enquiries
Write to us
One form, no ticket number, no chatbot in front of it. Tell us who you are and what you are trying to work out, and we will answer the actual question.
Response times
- General questions: within two working days.
- Account and login problems: same or next working day.
- Privacy requests: acknowledged quickly, actioned within thirty days.
- Security reports: treated as priority.
What we cannot help with
- Answering a homework question over email. Use the tutor for that.
- Retrieving a student's session contents for a parent. That is closed at the data layer.
- Institute or school licensing. We do not sell to institutes at all.
Already have an account?
If a login email did not arrive, check spam and promotions first, then write to us using the account topic and include the email address you signed up with.
Possibly already answered
Four questions that have a proper page rather than a reply.
Not a brush off. These four come up often enough that we wrote them out in detail, and the written version is more complete than an email would be.
Is my subject and board covered?
The current state, including where coverage is thin, is written out rather than summarised.
Coverage listWhat can a parent account actually see?
Both lists in full: what is visible, and what stays private to the student.
Visibility splitWhat happens if I cancel?
Access runs to the end of the paid period, then the account drops to free rather than closing.
Pricing questionsHow long do you keep my data?
Every category has a stated retention period, including doubt text at ninety days.
Retention table